Have you ever realized that how you answer the phone changes the caller's outlook on life itself? Yes, indeed, it does. Try answering : 'hey who's there' and you'll get a nasty response of someone that is irritated by your meanness. Now, try answering 'Hi! My name is _________________. How can I help you?' You'll be delightfully shocked at how the person will respond. They will usually cheer up (regardless of why they are calling!) and it will just make their day better. So try answering the phone politely. Here are some ways of answering that will be sure to put a smile on the caller's face:
"_________ speaking. How may I help you?" OR
"Good morning (or evening/afternoon, etc.), may I ask who's speaking?" OR
"Hi, may I ask who is speaking please?"
There are so many ways of answering the telephone so practice them all. Who knows...you may just be crossing your fingers for the phone to ring!